Frequently Asked Questions
Our goal is to ensure that you have an amazing cleaning experience! So communication is imperative. We put this page together to help you get a jumpstart in your collection of critical information. Hopefully, this will help you make a decision or bring clarity about how QualiCO operates. Thank you.
What cities do we work in?
Andover, Anoka, Arden Hills, Blaine, Bloomington, Brooklyn Center, Brooklyn Park, Champlin, Chanhassen, Columbia Heights, Coon Rapids, Crystal, Dayton, East Bethel, Edina, Eden Prairie, Forest Lake, Fridley, Golden Valley, Greenfield, Greenwood, Ham Lake, Hopkins, Lino Lakes, Little Canada, Maple Grove, Maplewood, Medicine Lake, Medina, Minneapolis, Minnetonka, Minnetonka Beach, Mound, New Hope, North Oaks, Osseo, Plymouth, Ramsey, Robbinsdale, Roseville, Shoreview, Spring Lake Park, St. Anthony, St. Louis Park, St. Paul, Tonka Bay, Vadnais Heights, Wayzata, White Bear Lake
Live close by but don't see your city listed? Give us a call at 612-369-8995!
Will I have the same Cleaners each visit?
We make every effort to assure that you have your regular cleaning technician each visit, but this is not a guarantee. Due to illness, vacations, promotions, etc. we may occasionally need to replace your cleaning technician.
We will always be respectful in your home. There is not any smoking, eating or drinking (other than water) in your home, nor do they watch TV or play the radio. They do not answer the phone or door. Our only purpose while in your home is to clean.
Do you have a guarantee?
We have built our business on reputation by providing our clients with the best possible service available anywhere. Still, we realize that because we are human, things will from time to time get missed. Should this happen phone our office or email us within 24 hours and we will make a note to rectify this on our next visit at no charge to you.
What supplies do I need to provide?
We provide everything we need to clean your home efficiently and effectively. If you have a special product you would like us to use, leave it on the counter and we will use your product instead.
When will the cleaners visit?
We do our best to stay on schedule. However, if a change is necessary we will let you know as soon as possible and would ask that you do the same. Please go through the office for scheduling changes, not your cleaner. If you are going out of town, rather than cancel we would like this opportunity to do some deeper cleaning projects such as scrub baseboards, clean the oven or refrigerator, organize the pantry, etc.
What if I do not want a room cleaned?
Please close the door to any rooms you do not wish to have cleaned and we will focus our energies elsewhere.
Do I need to pick up before the cleaner arrives?
The better your house is picked up the better job we can do for you. If there are dishes, laundry, projects etc. – no problem, we will skip these areas until the next visit. Often putting clutter in a container (Dollar Store is good for this) helps. Getting things up off the floor by putting them on beds or the couch helps too. If you just can’t get things organized before we come, no problem, just know we will clean what we can get to.
How do I pay for services?
We accept cash, check or credit card payments. Payment is due in full on the day of your service, if you pay by cash or check payment should be left on the kitchen counter. Checks are to be made out to QualaCO Environmental Management. If you sign up for recurring credit card payments, there is a processing fee of 3.5% that will be applied each clean. If payment is not received or is not left a $25.00 Billing Service Charge will be added unless prior arrangements have been made. You may also mail or leave a check for the entire month at the time of your first cleaning. A fee of $25.00 will be charged for each NSF check returned by the bank.
How do you handle my security system?
If your home is equipped with a security system, please ensure that it is in the “off” position or call our office with the code and proper directions for use. If the code should change please let us know so you do not incur a lock out charge.
What happens if something is broken?
If you have something that is priceless and/or irreplaceable please put it away. It is very rare, but occasionally something gets broken. Your house cleaner will let our office know right away, leave you a note and the item. If you would like to to replace it, we will do our best, but this is not always possible. Please inform us at your initial cleaning of items in your home that we should avoid and/or are in ill repair, i.e. a picture not professionally hung, loose knobs/handles, etc.
What are your holidays?
We work every day with exception of Christmas, Thanksgiving, New Years day and Easter. Please check your calendar in advance and let us know if we need to reschedule to avoid a Late Cancellation Fee.
What do you do with pets?
We love pets! However due to potential health risks, we do not clean litter boxes, urine or feces (unless you have ordered a gross filth cleanup). If you have a pet that is the least bit aggressive, it will need to be absent from the areas we are cleaning.
Is there anything we do not clean?
When you sign up for recurring service there are a few tasks that we do not complete during cleaning (unless specifically requested and agreed upon)
While we do collect trash through out your home, we do not empty diaper genies.
Cleaning inside china cabinets (typically items in a china cabinet are breakable and are quite costly to replace which can pose as a liability for our cleaners and the company)
Desks with lots of clutter, areas with lots of clutter (unless this is specifically requested)
What if I am unhappy with my clean?
We try our best to provide an extraordinary cleaning experience, however our cleaners are human and it is possible that something can be overlooked. If this happens, please do not hesitate to give us a call so that we can promptly take care of the issue. You can reach us directly at 612-369-8995 or email us at firstname.lastname@example.org